Counterintuitive knowledge: A systems view of Housing Management

The Systems Thinking approach to Housing Management is one that is currently contributing to massive increases in service quality in Housing Associations and Local Authorities across the United Kingdom.

http://www.thesystemsthinkingreview.co.uk/index.php?pg=18&backto=1&utwkstoryid=166

Systems Thinking organisations consistently see that their old housing management problems dissolve, unlocking unimagined quality improvements at the same time as achieving jaw-dropping cost savings. And as a consequence residents delighted by the services that you are delivering.

Come and join us in Buckingham on the 1st of October to hear Systems Thinking service providers talking about how they are solving long-standing housing management problems: 

·      Find out about conflict-free relationships with repairs and maintenance contractors

·      Hear from systems thinkers talking about how residents get an actual specific appointment times if they want one (no AM, PM or two hour slots)

·      Hear people talk about Real Choice Lettings (RCL), delivering actual choice to customers that in turn lead to more sustainable tenancies

·      Rental Income systems where much of the conflict is removed, there are increased collection rates and the cost of the service decrease

·      A different way of approaching planned maintenance that saves millions across the life of the program

·      The current government targets for repairs and voids rendered irrelevant

·      Systems Thinking materials suppliers that have creating a new service paradigm, by delivering on-site, direct to workmen the goods they need, when they need it!

·      Anti Social Behavior dealt with differently, tackling the causes and not the symptoms!